GENERAL TERMS AND CONDITIONS
1. Scope and conclusion of Contract
These General Terms and Conditions (GTC) apply to all contracts relating to the accommodation of guests, as well as to all other services provided by the hotel.
The contract is concluded upon written or electronic confirmation of the booking by the hotel. Upon booking or confirmation thereof, these GTC shall be deemed an integral part of the contract.
For bookings made via external booking platforms or tour operators, the booking, payment and cancellation terms agreed there shall also apply. In the event of conflicting provisions, the terms expressly agreed for the respective booking shall take precedence.
2. Individual and Group Bookings
Individual bookings are defined as bookings of up to 10 hotel rooms per night.
Bookings of more than 10 hotel rooms per night are considered group bookings and are subject to the relevant cancellation and payment terms for groups.
3. Booking and Guarantee
A room booking is only final once it has been confirmed by the hotel and, where required, once a valid credit card or another form of guarantee accepted by the hotel has been provided.
The hotel is entitled to verify the validity of the credit card provided or to carry out a pre-authorisation.
Different guarantee and payment terms may apply to special offers, non-refundable rates, group bookings, trade fair periods or other special conditions. These will be communicated at the time of booking or in the booking confirmation.
4. Cancellation - Individual bookings
Unless otherwise agreed in the booking confirmation, an individual booking may be cancelled free of charge up until 4.00 pm on the day of arrival.
Cancellations must be notified to the hotel and will be confirmed in writing by the hotel.
In the event of last-minute cancellations or a no-show, the cancellation conditions agreed in the relevant booking confirmation shall apply.
For non-refundable rates, the special conditions specified at the time of booking shall apply. Any amounts already charged will not be refunded in the event of a cancellation or no-show.
5. Cancellation - Group Bookings
The cancellation conditions for definitively confirmed groups depend on the group size, the specific event and the booking period, and are determined on a case-by-case basis.
Cancellations must always be made in writing. The cancellation deadlines and fees applicable to the respective group booking are set out in the relevant booking confirmation or agreement.
6. Trade fairs and special events
During trade fairs, conferences, major events and other periods of high demand, special rates and different cancellation, guarantee and payment terms may apply.
The applicable terms and conditions will be communicated in writing to the guest or the person making the booking at the time of the quotation or booking confirmation, and shall take precedence over the general cancellation terms set out in these General Terms and Conditions.
7. No-shows and early departure
In the event of a no-show without cancellation within the stipulated time limit, the hotel is entitled to charge the costs due as stated in the booking confirmation.
In the event of early departure, there is generally no entitlement to a refund for unused nights’ accommodation. The terms and conditions of the booked rate or the booking confirmation apply.
8. Prices an Terms of Payment
All prices include service charges and the applicable statutory value-added tax, unless otherwise stated.
The City of Basel tourist tax is charged additionally per person per night and is not included in the room rate, unless expressly stated otherwise.
The hotel invoices in Swiss francs (CHF). Prices quoted in other currencies are for guidance only. The price confirmed by the hotel in Swiss francs shall be deemed authoritative.
Payment shall be made in accordance with the payment terms specified in the booking confirmation.
In the case of a non-refundable rate, the agreed amount will be charged in accordance with the terms specified at the time of booking. In the event of cancellation or no-show, there shall be no entitlement to a refund.
Invoices are issued exclusively within Switzerland and by prior arrangement. They must be settled within the payment period specified on the invoice.
9. Check-in and Check-out
Standard check-in is available from 3.00 pm on the day of arrival. Check-out must take place by 12.00 noon at the latest on the day of departure.
Early check-in
Early check-in is subject to availability.
For direct bookers, early check-in from 10.00 is free of charge, subject to availability.
A guaranteed early check-in will be charged at 100 per cent of the agreed room rate, minus cleaning costs.
Late check-out
Late check-out is subject to availability and may be offered under the following conditions:
• until 3.00 pm: CHF 30.00 per room
• after 3.00 pm: 100 per cent of the agreed room rate, minus cleaning charges
A late check-out must be agreed with the hotel and confirmed by the hotel. In the event of a late departure without prior agreement, the hotel reserves the right to charge the corresponding additional costs.
10. Day Rooms
Day rooms are offered subject to availability only.
The price for a day room from 09:00 to 18:00 is 80 per cent of the current room rate.
11. Underage guests
Guests travelling alone must be at least 18 years old.
Minors under the age of 18 may, as a general rule, only stay at the hotel when accompanied by an adult.
In exceptional cases, an overnight stay without a parent or legal guardian may be permitted, subject to prior written consent from the parents or legal guardian and following consultation with the hotel.
The hotel reserves the right to request valid proof of identity at check-in, as well as, where applicable, a written declaration of consent from the legal guardian.
12. Pets
Pets are generally welcome at the hotel and must be registered at the time of booking or, at the latest, prior to arrival.
A fee of CHF 10.00 per pet per night is charged.
Pets are not permitted in the breakfast area during breakfast hours.
The pet owner is liable for any damage caused by the pet, as well as for any additional cleaning costs incurred.
The hotel reserves the right to restrict or refuse the accommodation of pets in justified cases.
13. Parking spaces
There are only a limited number of parking spaces available in the hotel’s own car park, and these can be reserved subject to availability.
The cost is CHF 25.00 per parking space per night.
A booking for a parking space is only guaranteed once it has been confirmed by the hotel.
The hotel accepts no liability for damage, loss or theft to vehicles parked on the hotel premises or in the car park, or to any items inside them, to the extent permitted by law.
14. Guest's Liability
The guest or the person making the booking is liable to the hotel for any damage to buildings, facilities or fixtures and fittings caused by themselves, their travelling companions, visitors or any animals brought onto the premises.
The hotel is entitled to charge the guest for the costs of repairing the damage caused, as well as for any additional cleaning costs incurred.
15. Liability of the Hotel
The hotel is liable within the limits set out by law.
The hotel accepts no liability for unattended, lost or left-behind personal belongings, to the extent permitted by law.
The statutory liability provisions apply to valuables. Guests are advised to make use of the storage facilities provided for valuables.
16. Lost Property
Items left behind will be held by the hotel for a limited period.
The hotel accepts no liability for lost or left-behind items.
Upon request, lost property may be forwarded at the guest’s expense and risk.
Once a reasonable retention period has elapsed, the hotel is entitled to dispose of or otherwise utilise uncollected items, provided that no statutory provisions preclude this.
17. Conduct in the Hotel and House Rules
The guest undertakes to treat the hotel’s facilities with care and to show consideration for other guests and staff.
In the event of serious or repeated breaches of the house rules, significant disturbance to other guests or staff, deliberate damage to property, or behaviour that compromises safety or the proper running of the hotel, the hotel may terminate the accommodation contract within the limits permitted by law and request the guest to leave the hotel.
Any damage or costs incurred as a result may be charged to the guest responsible.
18. Smoking
All hotel rooms and public indoor areas of the hotel are non-smoking.
Smokers may use the designated smoking area in the inner courtyard, near the passageway to Building C.
In the event of a breach of the smoking ban in the room, the hotel may charge for any resulting cleaning, repair and loss of revenue costs.
19. BaselCard
Hotel guests will receive a BaselCard in accordance with the applicable regulations of the City of Basel.
Among other things, the BaselCard entitles holders to free use of public transport in Basel and the surrounding area, as well as discounts on various cultural and tourist attractions.
The current terms and conditions of the BaselCard shall apply.
20. Unavailability and Force Maieure
If the hotel is unable to provide the agreed service, or can only provide it in part, due to force majeure or other circumstances beyond the hotel’s control, the hotel shall not be liable for any resulting damage to the extent permitted by law.
Such circumstances include, in particular, natural disasters, official orders, power, water or heating failures, technical faults and other exceptional events beyond the hotel’s control.
Should a booked room be unavailable for unforeseeable reasons, the hotel shall endeavour, where possible, to provide a suitable alternative.
21. Data Protection
Personal data relating to guests and those making bookings is processed in accordance with the applicable data protection regulations.
The data is used, in particular, to process bookings, to fulfil the accommodation contract, to process payments and to comply with legal obligations.
Further information on the processing of personal data is set out in the hotel’s privacy policy.
22. Final Provisions
Any amendments or additions to the accommodation contract, as well as any specially agreed terms and conditions, require a corresponding agreement between the hotel and the guest or the person making the booking.
Should any individual provisions of these General Terms and Conditions be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by the applicable statutory provisions.
The hotel reserves the right to amend these General Terms and Conditions as necessary. In principle, the terms and conditions agreed at the time the contract is concluded shall apply to any booking.
23. Governing Law and Jurisdiction
Swiss law shall apply.
The place of jurisdiction shall be Basel, insofar as permitted by law.
Basel, as at August 2026