Terms and conditions
GENERAL TERMS AND CONDITIONS
1. Differentiation between an individual guest and groups
As an individual guest, bookings are valid for up to 10 hotel rooms per night. Bookings of more than 10 hotel rooms are deemed to be group bookings and are subject to the cancellation conditions for groups.
The cancellation of a booking for an individual guest can be made up to one day prior to arrival at the latest 11:59 pm free of charge. Cancellations are confirmed by the hotel in writing. Cancellations at short notice or no-shows are charged as described in the reservation confirmation.
The cancellation of a definitively confirmed group must be communicated in writing.
The following costs are charged:
- 21 to 15 days prior to arrival, 50% of the rate for the hotel rooms
- 14 to 08 days prior to arrival, 75% of the rate for the hotel rooms
1 week prior to arrival incurs a charge of 90% of the rate for the hotel rooms.
The basis for the calculation of charges is the number of participants specified in the definitive confirmation of the reservation.
For trade fairs, the following rule applies:
Different cancellation conditions apply depending on the trade fair or direct bookings. These are communicated to the guest in writing when the quotation is made and also in the confirmation.
The booker accepts liability to the hotel for all damages to the fixtures and fittings or the inventory, and for losses caused by themselves or their guests.
The hotel accepts no responsibility for theft of or damage to items, clothing or material brought into the hotel.
The hotel accepts no liability for valuables deposited in the minisafe.
4. Check-in / Check-out
Check-in is from 3 p.m.
Check-out is before 12 a.m.
The price for a guaranteed early check-in in a fixed, reserved room is 100% of the room price.
Subject to availability, early check-in from 10 a.m. and late check-out until 6 p.m. can be booked at short notice for the following additional charge:
Monday to Sunday: 50% of the current room price
5. Day rooms
The price for a day room (9.00 a.m. to 6.00 p.m.) is 75% of the current room price. Subject to availability, the use of a room to take a shower and change one's clothes for a maximum period of 1 hour is possible and is charged at CHF 40.00 per room.
6. Payment conditions and prices
Room reservation is only definitive on provision of the booker and provision of a valid credit card. The credit card together with any additional extras will only be charged on the planned day of departure.
If you have opted to be charged at the "nicht rückerstattbare Rate" / "non-refundable rate", your credit card will be charged at the time the room is booked. In the event of cancellation, the charged amount will not be refunded.
All prices are inclusive of service and VAT.
The guest tax of the city of Basel is set at CHF 4.00 per person / night and is not included in the price of our rooms.
The hotel settles bills in Swiss francs (CHF). Prices given in euro are guide values only and are charged at the respective change rate on the day.
Invoices are only sent to addresses in Switzerland and must be settled within 30 days after the invoice date. No discounts or payments on account are offered.
Parking spaces in the parking garage can be reserved at a price of CHF 25.00 per night.
8. Guest Card
Your personal guest card will be handed to you when you check in. The attractive features of the BaselCard include free use of public transport, free surfing on the guest WiFi plus a 50% discount on admission to Basel’s museums, Basel Zoo, Theater Basel and much more.
All hotel rooms and public areas are non-smoking zones. The smokers' pavilion in the interior courtyard by the passage to the building "C" is available for smokers to use.
9. Applicable law and place of jurisdiction
Swiss law applies exclusively. The place of jurisdiction is Basel.
Basel, 1 January 2018